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Answers to Your Most Common Questions

Everything you need to know about working with Tevorx — from onboarding and hosting to support response times. Can’t find what you need? Reach out directly.

Getting Started
How do I get started with Tevorx?

Book a free consultation through WhatsApp or our contact form. We’ll walk through your goals, timeline, and budget, then send a proposal within two business days.

What information do you need from me before a project starts?

A short brief on your business, goals, and any existing brand assets is enough to begin. We handle the rest — content structuring, technical planning, and design direction — together with you during discovery.

How long does a typical website project take?

Most marketing sites take three to six weeks from kickoff to launch. Larger platforms or e-commerce builds typically run six to twelve weeks depending on scope.

Billing & Hosting
Do you offer hosting and maintenance after launch?

Yes. Every project includes an option for managed hosting, security updates, and ongoing maintenance so your site keeps running smoothly after we hand it over.

How does payment work?

Projects are typically split into a deposit to begin work and milestone payments tied to project phases. Full details are confirmed in your proposal before we start.

Can I cancel or pause a project mid-way?

Yes. We ask for written notice and settle work completed to date. Reach out to your project contact or our support team to discuss options.

Support
What are your support hours?

Standard support runs weekdays 08:00–18:00 (SAST). Clients on a retainer or with a live production issue can use our Emergency Callouts line for 24/7 coverage.

How quickly will I hear back from support?

Standard requests are acknowledged within one business day. Urgent, site-down issues raised through our emergency line are triaged immediately.

Still need a hand?

Our team is one message away. Ask us anything about your project, billing, or a technical issue.

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